Privacy Policy

Information We Collect

We collect information from you when you browse, register, or make a purchase on our website. This may include:

a. Personal Information

• Full Name

• Email Address

• Phone Number

• Billing Address & Shipping Address

• Payment Information (credit/debit card details, bank transfers, wallet IDs, etc.)

b. Non-Personal Information

• Browser type, device type, and operating system.

• IP address and location data.

• Website usage data (pages visited, time spent, search queries).

• Cookies and tracking information for improving user experience.

2. How We Use Your Information

We use the data collected for the following purposes:

• To process and deliver your orders.

• To communicate with you regarding your purchases, shipping updates, and customer support.

• To improve our website and services based on browsing patterns and feedback.

• To personalize your shopping experience with product recommendations and promotions.

• To detect and prevent fraudulent transactions or unauthorized use of our platform.

• To comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share data in the following cases:

• Service Providers: With trusted partners such as payment processors, logistics companies, and IT service providers who help us operate our business.

• Legal Compliance: When required by law, regulation, court order, or government request.

• Business Transfers: In case of a merger, acquisition, or sale of assets, customer information may be transferred.

4. Cookies & Tracking Technologies

• We use cookies, pixels, and similar technologies to enhance user experience, store preferences, and track website performance.

• Cookies help us provide personalized recommendations, remember your cart, and improve site functionality.

• You can manage or disable cookies through your browser settings, but some features of the website may not work properly if disabled.

5. Data Security

We take strict measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for transactions.

• Restricted access to sensitive data.

• Regular monitoring of systems for vulnerabilities and unauthorized activity.

While we strive to protect your data, no system can be guaranteed 100% secure. You share your information at your own risk.

6. Your Rights

As a valued customer, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your data, subject to legal or transactional obligations.

• Opt-out of marketing emails or SMS communications at any time.

• Restrict or object to certain data processing activities.

To exercise your rights, please contact us at support@freedutysupermarket.com.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill your orders and provide services.

• Comply with legal, accounting, or regulatory requirements.

• Resolve disputes or enforce agreements.

8. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from minors. If we discover that a child has provided data without parental consent, we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites. Freeduty Supermarket is not responsible for the privacy practices, content, or security of such external sites. We encourage you to review their privacy policies before sharing personal information.

10. International Data Transfers

If you are accessing our website from outside [Insert Country], please note that your information may be transferred and stored in countries where data protection laws may differ. By using our Services, you consent to such transfers.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our business practices. Updates will be posted on our website with a revised “Last Updated” date. We encourage you to review this page regularly.