Terms & Service

General Overview

Freeduty Supermarket is an online retail platform that provides customers with a wide range of groceries, beverages, household essentials, and related products. By using our Services, you acknowledge that:

• You are at least 18 years of age, or using our Services under the supervision of a parent/guardian.

• You will comply with all applicable laws and regulations when using our website.

• You agree that these Terms apply to all purchases, transactions, and interactions made through our platform.

2. Account Registration

• To make purchases, you may be required to create an account with accurate personal details (name, address, contact information, payment details).

• You are responsible for maintaining the confidentiality of your account login information.

• Any activity performed under your account will be deemed your responsibility.

• Freeduty Supermarket reserves the right to suspend or terminate accounts found to be fraudulent, misleading, or in breach of these Terms.

3. Products & Availability

• All products displayed on our site are subject to availability.

• We strive to ensure that all product descriptions, images, prices, and information are accurate. However, errors may occasionally occur.

• In the event of product unavailability, we may offer a substitute product of equal or higher value, or issue a refund.

• We reserve the right to discontinue or change products without prior notice.

4. Pricing & Payment

• All prices are listed in [Insert Currency] and include applicable taxes unless otherwise stated.

• Payment must be made in full at the time of purchase using accepted methods (e.g., credit/debit card, bank transfer, cash apps, digital wallets).

• Freeduty Supermarket reserves the right to update pricing at any time without prior notice.

• If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

5. Shipping & Delivery

• We deliver to specified regions and addresses provided at checkout.

• Delivery timelines are estimates only and may be affected by factors beyond our control.

• Customers are responsible for providing accurate shipping details. Freeduty Supermarket will not be liable for delays or losses due to incorrect addresses.

• Delivery fees, where applicable, will be displayed at checkout.

6. Returns & Refunds

• Our Return & Refund Policy forms part of these Terms and outlines the conditions under which returns, refunds, and exchanges are accepted.

• Customers must review and comply with the Return Policy when requesting product returns.

7. Promotions, Discounts & Coupons

• From time to time, we may offer special promotions, discounts, or coupons.

• Such offers are subject to their own terms and may be modified or withdrawn at any time without prior notice.

• Discounts cannot be combined unless explicitly stated.

8. Intellectual Property

• All content on Freeduty Supermarket, including but not limited to logos, text, product descriptions, images, designs, graphics, and software, is the property of Freeduty Supermarket and protected by copyright, trademark, and intellectual property laws.

• You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

9. User Responsibilities & Conduct

By using our platform, you agree that you will not:

• Use the website for unlawful purposes.

• Engage in fraudulent transactions.

• Attempt to interfere with the functionality of the site through hacking, malware, or unauthorized access.

• Post or transmit harmful, offensive, or misleading content.

Any violation may result in suspension or permanent banning from our platform.

10. Limitation of Liability

• Freeduty Supermarket will not be held liable for indirect, incidental, or consequential damages arising from the use of our website or products.

• We do not guarantee uninterrupted, error-free, or secure access to our platform at all times.

• To the fullest extent permitted by law, our liability is limited to the amount paid for the product in question.

11. Indemnification

You agree to indemnify and hold harmless Freeduty Supermarket, its employees, partners, and affiliates against any claims, damages, liabilities, costs, or expenses resulting from:

• Your breach of these Terms.

• Your misuse of our products or services.

• Any unlawful or negligent activity on your part.

12. Third-Party Links & Services

Our website may contain links to third-party websites or services. Freeduty Supermarket is not responsible for the content, policies, or practices of any third-party platforms. Use of such links is at your own risk.

13. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which explains how data is collected, used, and protected. By using our Services, you consent to our data practices.

14. Termination

• We reserve the right to suspend or terminate access to our Services at any time for violations of these Terms or for any other reason at our discretion.

• Upon termination, you must cease using our website and services immediately.

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of [Insert Country], without regard to conflict of law principles. Any disputes arising will be subject to the jurisdiction of courts in [Insert Jurisdiction].

16. Changes to These Terms

Freeduty Supermarket may update or modify these Terms at any time without prior notice. Updates will take effect immediately upon being posted on our website. It is your responsibility to review these Terms periodically.